We ship domestically within Australia.
We use standard Australia Post with tracking unless you select otherwise.
Shipping times depend on your location, but allow 2-10 business days for delivery (NOTE: due to COVID-19, there may be delays).
YES, YOU CAN EXCHANGE AN ITEM
To be eligible for an exchange, all online and in-store purchases must be returned within 14 days from the date of purchase. We do not offer refunds for incorrect choice.
Any return shipping costs are at buyers expense and any product being returned for change of mind (whether an in-store or online purchase) must be:
+ In its original condition
+ Unworn, unmarked and unwashed
+ In the original packaging or box
+ Not defective as a result of misuse
+Tags still attached
With shoes, we recommend and encourage customers to try products on carpet, for no longer than a few minutes, too ensure that dirt is not collected on the sole or creasing of the fabric does not occur.
We will inspect all items upon receipt. Any items which fail to comply with the above conditions will be rejected and sent back to you.
We recommend shipping returns via registered post as we do not accept responsibility for lost items.
HOW DO I RETURN AN ITEM?
Contact us for instruction
or
Phone: 02 6652 9229
ITEMS WHICH CANNOT BE RETURNED
There are strictly no returns or exchanges on sale items, items purchased with a promotional code or underwear.
REFUNDS
In compliance with Australian Consumer Law, THE SNEAKER LOUNGE x E DEGREES is not required to provide a refund if you make a wrong selection, need a difference size or change your mind.
