If you have placed an order but an order confirmation email has not been received, then please double check the information you used when submitting the order.

If there is an order number showing in your account then this order would have been submitted correctly, however if you have anymore issues please contact us at the store either via email - info@thesneakerlounge.com.au or by phone on 02 6652 9229. We are open 7 days a week. Note, we try our best to respond to messages on social media but for anything urgent please use the details above.